1. Support channels
| Channel | Details |
|---|---|
| admin.aibusiness@gmail.com | |
| Normal support hours | Monday–Friday, 09:00–18:00 Malaysia Time, excluding Malaysian public holidays. |
| Target first response | Within one business day for Founder customers. This is a target, not an emergency-service guarantee. |
2. Digital delivery
TenderGuard is a digital service. No physical goods are shipped. Completed workbooks and reports are made available through an approved download method or secure workspace after processing. Customers should download files before their plan's retention period ends.
3. Preflight and acceptance
Before a paid job is processed, we may check page count, password protection, file size, scan quality and supportability. A preflight result is not a guarantee that every page can be reconstructed automatically.
4. Expected processing
Processing time depends on page count, scan quality, table complexity, exception volume and reviewer capacity. We provide a job-specific estimate after preflight. We do not promise a universal same-day turnaround.
5. Supported Founder scope
- Password-free electrical and M&E BOQ PDF files.
- Up to 300 pages and 50 MB unless approved otherwise.
- Native-text PDFs are prioritised. Scanned files may require OCR and additional review.
- Severe blur, handwriting, missing pages, corrupt files or ambiguous layout may be rejected or paused for clarification.
6. Security incident contact
For suspected unauthorised access or accidental disclosure, contact admin.aibusiness@gmail.com and state “SECURITY” in the subject. Do not send confidential files through ordinary email unless support explicitly instructs you to do so.
7. Statement descriptor
Payments may appear on the customer's bank or card statement as TENDERGUARD XPOWER or a shortened related descriptor.